October 12, 2010
“If you are not satisfied with the drink you’re about to hand to a customer, you have my full support to pour it out and make them a new one.” That’s a quote from Howard Shultz, the chairman and CEO of Starbucks, paraphrased from the manual I’ve been using to train for my new barista [...]
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October 4, 2010
When I was on staff with Campus Crusade for Christ, we had to raise all of our financial support from individuals and churches, requiring us to network through groups of friends, through referral networks, and to challenge people to join our team of ministry partners. ”Support raising” as we called it to help people understand [...]
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